Who we are
Snuffleruff Nursery is a trading name of SNUFFLERUFF LTD, a company registered in England and Wales with company number 17569714. “We”, “us” and “our” mean SNUFFLERUFF LTD.
Our correspondence address is Snuffleruff – Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom. This is not a visitor office, collection point or returns address unless we specifically confirm otherwise.
For questions about these terms, contact legal@snuffleruff.com. For orders, delivery, returns or general nursery help, contact help@snuffleruff.com. Privacy enquiries go to privacy@snuffleruff.com.
Which terms apply
These terms govern use of the Snuffleruff Nursery website and resources. Our Sales & Returns policy governs purchases where we are the seller. Our Privacy and Cookie policies explain information handling; our Growing & Plant Care and Community Growing pages cover related activities.
The relevant product description, delivery information and any activity-specific conditions are provided before you order or book. Nothing in these terms removes your statutory rights. If an independent supplier or organiser is responsible for an offer, we identify them so you can check their terms.
Products, enquiries and availability
Availability, prices, sizes and service arrangements are those stated in the relevant offer. A wish-list suggestion, downloaded note or enquiry does not reserve stock, create a purchase contract or guarantee that we will source or propagate a particular plant. Order acceptance is explained in Sales & Returns.
Seasonal displays and illustrations may show mature plants or an idea for a growing space. Check the actual product description for the plant, pot size, quantity and condition supplied. Generated or illustrative scenes are not photographs of stock, customers, completed facilities or guaranteed results.
Using the website fairly
Use our website lawfully and respect other people’s rights. Do not interfere with its security, introduce malicious software, impersonate others, misuse personal information or submit material you are not entitled to share.
We take reasonable care over information and correct errors when identified. We may maintain, update or restrict misuse of the website, but doing so does not remove obligations under accepted orders. Contact us if information you need is unclear or inaccessible.
Growing guidance and plant suitability
Our growing information provides general guidance rather than a site survey, individual plant identification, or personalised medical, veterinary, legal or food-safety advice. Check the plant’s identity, intended use and needs, the site conditions and any permissions before acting.
Sunlight and soil groupings are browsing aids, not guarantees of success in every garden. Direct sun means hours of direct sunlight, not total daylight. Everseed is our range terminology; the individual description explains what is being offered and does not promise indefinite self-seeding or identical offspring.
Plants can be toxic, irritant, thorny or allergenic. An “edible” category does not mean every part is edible, safe raw or suitable for every person or animal. Follow reliable plant-specific advice. These cautions do not excuse an inaccurate description or remove duties we owe you.
Artwork, names and your contributions
Website content and artwork belong to, or are used with permission from, their respective rights holders to the extent rights subsist. You may use resources under their stated licence or as otherwise permitted by law. Ask before commercial reuse or republication beyond that permission, and do not imply our endorsement.
Some artwork is AI-generated or AI-assisted. We identify representative imagery where relevant and do not use it to override the description of goods actually supplied.
Sending an enquiry or suggesting a plant or site does not give us a general right to publish your identity, photographs or private message. We seek the relevant permission before using such material publicly. A plant purchase does not grant a commercial propagation licence for a protected variety.
Community spaces and independent links
Visits, learning sessions, volunteering and shared growing are subject to the arrangements for the particular site or activity. Our Community Growing policy explains the approach. An enquiry does not grant access to land, a tenancy, a volunteer role or a share of produce or revenue.
External websites have their own terms and privacy practices. Shared branding or a link does not make every outside seller or organiser our agent. We remain responsible for our own representations and duties. Sponsorship, paid promotion and affiliate relationships are identified where relevant.
Responsibility and consumer protections
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.
For consumers, we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We do not impose a blanket waiver for growing activities or make you responsible for our own negligence. Purchases mainly for business purposes may have separately agreed business terms.
Questions, changes and disputes
Contact legal@snuffleruff.com with the relevant page or activity and your concern. We will consider it and explain the next steps. For an order complaint, use help@snuffleruff.com with your order reference.
We may update these terms for changes to services or law. Changes do not retrospectively remove rights under an existing contract; material changes affecting it are communicated as required. Save a copy of the terms and order information supplied when you buy.
The law of England and Wales governs these terms. Consumers retain mandatory protections and access to the courts available under applicable law, including the courts where they live when those rights apply.