Your seller and your order
Snuffleruff Nursery is a trading name of SNUFFLERUFF LTD, a company registered in England and Wales with company number 17569714. “We”, “us” and “our” mean SNUFFLERUFF LTD.
Our correspondence address is Snuffleruff – Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom. This is not a visitor office, collection point or returns address unless we specifically confirm otherwise.
These terms apply to plants, seeds, bulbs and other goods sold directly by us as Snuffleruff Nursery. Contact help@snuffleruff.com for order or return enquiries. Independent sellers have their own contracts, identified with the offer. You must have the legal capacity or valid authority needed for the purchase.
Placing an order is an offer to buy. An automatic receipt acknowledges the order; the contract is formed when we send an explicit acceptance or dispatch confirmation, whichever happens first. We provide your order details and applicable terms in a form you can save. If we cannot accept an order, we tell you and refund any payment taken for it.
What you are buying
The listing identifies the product, quantity, relevant size or grade and important characteristics. Photographs may show mature growth or an example; plants vary naturally in shape, flowering, foliage and seasonal appearance. Bare-root or dormant plants may look different from plants in active growth. These differences do not permit us to supply the wrong variety, size, condition or quantity.
Estimated growth, flowering and germination depend on the variety and growing conditions. We give any specific guarantees in the offer. We remain responsible for quality, accurate labelling and suitability for a particular purpose where the law requires it. We do not substitute a different variety or materially different product without your agreement.
The Bargain Line and reduced plants
Reduced-price goods have the same statutory consumer protections as full-price goods. Where a particular imperfection is the reason for a reduction, we describe it before purchase. Acceptance of that specifically disclosed condition does not waive rights concerning other defects or misdescription.
An offer states its price, contents and any genuine quantity or time limit. A notice, handwritten note or illustrative image is not a separate stock reservation. No “sold as seen” wording removes rights that cannot lawfully be excluded.
Prices and payment
Prices are in pounds sterling unless expressly stated otherwise. The total payable, including applicable taxes, delivery charges and unavoidable fees, is shown before you commit. Payment methods and when payment is taken are explained during ordering. Optional extras require your agreement.
If a material price or description error is found before acceptance, we explain it and let you choose whether to place a corrected order or receive a refund. We do not impose a higher price without your agreement. After acceptance, your contractual and statutory rights continue to apply.
Delivery, collection and weather
We supply to the destinations available for the product when you order. Postcode, plant-health and carrier restrictions may limit particular items or routes. Delivery costs, dispatch periods and any collection arrangements are stated before purchase; collection is only from a confirmed location and at an agreed time.
Plants may need seasonal dispatch or protection from severe weather. We explain any agreed dispatch window and contact you about material delays. Unless another period is agreed, consumer goods are delivered without undue delay and within 30 days. If delivery is late, you retain your legal rights, including where applicable setting a further reasonable deadline or ending the contract.
Risk of loss or damage normally passes when you or a nominated person takes physical possession, subject to the statutory exception for a carrier you independently commission. Our choice of carrier does not make you responsible for damage in transit. Contact us promptly about damage or missing goods; photographs can help but are not an arbitrary deadline or a condition that removes your rights.
Plant health and care on arrival
Regulated plants supplied through distance sales require the applicable plant-health documentation. We supply required documentation with relevant consignments and follow applicable movement restrictions. A plant passport supports traceability and plant-health compliance; it is not a guarantee of growing performance.
Keep labels and any passport information, unpack promptly, check the plants and follow the supplied care guidance. Tell us about suspected pests, disease or poor condition. Avoid moving suspect material to other gardens or composting it while seeking advice. We can arrange appropriate handling without making your legal remedy dependent on a potentially unsafe return.
Delivery to Northern Ireland or across international borders is subject to separate requirements and is available only where expressly offered. Do not assume that an available UK product can be shipped to every destination.
Changing your mind
For most consumer distance purchases of goods, you may cancel without giving a reason by telling us within 14 days after the day you receive the goods. For an order delivered in separate lots or pieces, the period normally runs from receipt of the last lot or piece. The statutory rules for regular deliveries and any applicable exceptions still apply.
Send a clear cancellation statement to help@snuffleruff.com or our correspondence address, identifying your order. You can use the cancellation form below, but do not have to. Contacting us for return instructions does not make your right to cancel dependent on our permission.
Return the goods within 14 days after notifying cancellation. Ask us for the appropriate return destination; do not post plants to the correspondence address unless confirmed. You pay the direct cost of a change-of-mind return only where we told you this before purchase. Where goods cannot normally be returned by post, we disclose the return cost or a reasonable estimate in advance. We meet return costs where the law requires us to for faulty or misdescribed goods.
When a cancellation exception applies
An exception may apply to goods made to your specifications or clearly personalised, or goods liable to deteriorate or expire rapidly. We identify a relevant exception before purchase, and it applies only when its legal conditions are met. Being a plant, bulb, seed or reduced-price item does not by itself remove the right to cancel.
Reasonable inspection is allowed, as in a shop. Where permitted by law, we may deduct a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. Planting out, pruning or other substantial use may go beyond inspection; this is not a blanket refusal of cancellation or faulty-goods rights.
There is no general statutory change-of-mind right for an ordinary purchase made entirely on business premises. Any additional voluntary return offer is stated at the time. Faulty-goods rights still apply.
Refunds
For a statutory cancellation of goods, we refund within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. Where we have offered to collect the goods, the statutory refund deadline runs from your cancellation notice instead.
We refund the standard outbound delivery charge where required; we need not refund the extra cost of an upgraded delivery option you chose. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee. Any lawful deduction is explained.
Faults, misdescription and your rights
Goods must be of satisfactory quality, fit for a particular purpose where the law requires, and as described. You may have a short-term right to reject faulty goods, normally for 30 days; for goods reasonably expected to perish sooner, that period can be shorter. Repair or replacement, and in the appropriate circumstances a price reduction or final rejection, may also be available under the Consumer Rights Act 2015.
Contact help@snuffleruff.com so we can assess the issue and provide the remedy required by law. We do not replace your statutory rights with a short photographic-reporting deadline. The cancellation period and any voluntary plant guarantee are separate from faulty-goods rights.
We are not responsible for deterioration caused solely by unsuitable care, accidental damage or site conditions after delivery, but this does not excuse a defect present on delivery, incorrect care instructions or another breach for which we are responsible. Natural variation and representative pictures do not override an agreed description.
Workshops, services and business orders
A booking identifies the organiser, activity, date, location, price and cancellation conditions before you commit. A statutory cancellation exception may apply to a leisure activity on a specified date only where the legal conditions are satisfied. If we cancel a paid activity, we offer the refund or other remedy to which you are entitled; accepting a substitute date is your choice.
For services where a cancellation right applies, we obtain the required express request before starting during that period. A lawful proportionate charge may apply to work supplied before cancellation. Loss of the right on full performance requires the required consent and acknowledgement.
Orders mainly for business purposes may have separate agreed terms; consumer cancellation rights may not apply. Nothing here excludes duties or liabilities that cannot lawfully be excluded.
Questions and complaints
Email help@snuffleruff.com with your order reference, what happened and the outcome you seek, or write to our correspondence address. We investigate and explain the next steps. If a complaint cannot be resolved, we provide applicable information about alternative dispute resolution and whether we are obliged or willing to use it. Your available court remedies are not restricted.
Optional cancellation form
To: Snuffleruff Nursery, Snuffleruff – Suite RA01, 195–197 Wood Street, London, E17 3NU, United Kingdom; help@snuffleruff.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / for the supply of the following service: ______. Ordered on / received on: ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s) (only if this form is notified on paper): ______. Date: ______. Delete as appropriate.